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    Meta Solution Provider — Verified

    Your customers message at 2am. Now something answers.

    Lojain is a Meta-verified WhatsApp business system with the AI included — a shared inbox, a CRM, in-chat forms, campaigns and payments, plus an agent that answers in seconds while you sleep.

    For any business, anywhere. Arabic and English are capabilities it detects per message — not a market it is limited to.

    Don't read about it — message it. The demo number answers you, right now.

    Lojain

    ● Online 24/7

    Hi, I want to book a table for 4 tonight at 8pm
    Welcome! 8pm is available tonight. Name to confirm the reservation?
    Ahmed Al-Rashidi
    Done! Table for 4 at 8pm — Ahmed Al-Rashidi. Confirmation sent. See you tonight!

    ⚡ Response time: 1.4 seconds • 11:23pm

    Meta Solution Provider
    Under 15s to reply
    Live in 48 hours
    No code, ever

    Built and operated by KIRA — headquartered in Kuwait, serving businesses in Kuwait, the wider region and beyond. Where you are does not change what Lojain does.

    What you actually get

    Eighteen systems, 262 capabilities, one licence. Open any section to read every single one — nothing here is hidden behind a sales call.

    01The AI agent

    It replies like your best employee, in 15 seconds, in their language

    Eighteen steps run on every single incoming message: it understands, checks what it knows about your business, decides, acts, escalates when it should, and remembers what happened. Arabic and English are auto-detected per message — a capability, not a market.

    All 23 capabilities in this section
    • Claude AI response

      Every reply is generated by a language model reading the whole conversation — not a keyword tree.

    • Message type handling

      Text, image, voice, document, location and interactive replies each take their own path.

    • Context window

      The agent reads the recent conversation before answering, so nobody has to repeat themselves.

    • Message deduplication

      A retried webhook never produces a second reply to the same message.

    • Anti-spam protection

      Flood and repeat-sender patterns are throttled before they burn your quota.

    • Business hours check

      The agent knows when you are open and answers accordingly instead of promising the impossible.

    • Human takeover detection

      The moment a human replies, the AI steps back — no two voices in one chat.

    • RAG knowledge search

      Before answering, it searches your uploaded documents for the actual facts.

    • Payment phrase detection

      "How much?" and "I'll take it" are recognised as buying signals, not small talk.

    • System memory lookup

      Past resolutions are reused instead of re-derived on every similar question.

    • Approval pattern memory

      What you approved before shapes what it proposes next.

    • Auto-categorization

      Every conversation lands in a category without anyone tagging it by hand.

    • Sentiment tagging

      Positive, neutral and angry are marked as they happen, so you can act on the angry ones.

    • Intent classification

      Buy, complain, ask, book — the reason for the message is recorded, not guessed at later.

    • Human escalation

      When the agent is out of its depth it hands over to a named human instead of improvising.

    • Traffic source tagging

      Ad, campaign or organic is attached to the conversation at the first message.

    • Conversation summary

      A readable summary so whoever picks it up next is up to speed in one line.

    • Chat analyzer

      Recurring questions and friction points surface from real conversations, not surveys.

    • Voice note transcription

      Customers who talk instead of typing are understood, word for word.

    • Voice-to-voice reply

      A voice note in gets a voice note back — the demo moment nobody expects.

    • TTS: English

      Spoken replies in English for customers who prefer to listen.

    • TTS: Arabic

      Spoken replies in Arabic, with the same agent voice and persona.

    • Format mirroring

      Short question, short answer. The agent matches the customer's format instead of lecturing.

    02It knows your business

    Upload your menu, price list and policies. It never guesses.

    The number one objection to any AI agent is hallucination. Lojain answers from your documents only, and there is a hard confidence floor below which it says nothing rather than inventing. That is the difference between a chatbot and a business system.

    All 7 capabilities in this section
    • Upload documents

      PDFs, menus, price lists, policies and FAQs go straight in — no developer needed.

    • Document limit

      A stated upload ceiling per account, so you know the limit up front instead of hitting it blind.

    • RAG ingestion

      Each document is split and indexed for retrieval the moment it is uploaded.

    • Hybrid search

      Meaning-based and keyword search run together, so exact product names and vague questions both land.

    • Min similarity threshold

      A hard confidence floor. Below it the agent escalates or stays quiet — it does not invent.

    • AI uses in responses

      Retrieved facts are quoted into the answer, so replies track your real policy.

    • Document management

      Replace a price list and every future answer changes with it. No retraining, no wait.

    03The shared inbox

    Every conversation, one screen, your whole team

    For the buyer who does not trust AI on its own: there is a full helpdesk underneath. AI on or off per conversation, human takeover in one tap, media, reactions, notes, tags and triage. This is what happens when the AI cannot handle it.

    All 19 capabilities in this section
    • Conversation list

      Every channel and every number in one live list, newest first.

    • Filter by tag

      Pull up just the complaints, or just the VIPs, in one click.

    • Filter by agent

      See exactly what one team member is carrying right now.

    • Filter by phone number

      Multi-brand accounts can work one number at a time without noise.

    • Full-text search

      Find the message where the price was agreed, months later.

    • Send text message

      Reply as the business, from the browser or the phone.

    • Send media

      Images, documents, audio and video, straight from the inbox.

    • Request location

      Ask for a pin instead of typing an address back and forth.

    • Emoji reactions

      Acknowledge a message without sending one — the same as WhatsApp itself.

    • Human takeover

      One tap silences the AI on that conversation and hands it to a person.

    • Archive conversation

      Closed means closed — out of the queue, never out of the record.

    • Block contact (from inbox)

      Stop a time-waster or an abusive sender the second it happens.

    • Rename contact

      Replace a WhatsApp push name like "iPhone" with the customer's real name.

    • Flag for attention

      Mark the one conversation the owner must read today.

    • Apply tags

      Tags set here follow the contact everywhere — CRM, audiences, campaigns.

    • Internal notes (@mentions)

      Talk to your team inside the conversation. The customer never sees it.

    • AI conversation summary

      Take over a 200-message thread and be current in one paragraph.

    • Assign to agent

      Ownership is explicit, so nothing sits unanswered because everyone assumed.

    • CSAT trigger

      Close a conversation and the satisfaction survey goes out on its own.

    04Your team, organised

    Who answers what, how fast, and how well

    Seats, roles, permissions, capacity caps, SLA targets, canned replies and password control. This is what makes Lojain replace a helpdesk subscription rather than sit next to one.

    All 12 capabilities in this section
    • Add team agents

      Bring the whole team onto one number without sharing one phone.

    • Agent roles

      Admin, agent and viewer — authority matches the job title.

    • Max conversations cap

      Cap how many live chats one person can hold so quality does not collapse at peak.

    • Agent permissions

      Decide who can broadcast, who can export, and who can only reply.

    • Agent login

      Each agent has their own credentials — no shared password culture.

    • Agent online/offline

      Routing respects who is actually at their desk right now.

    • Update agent profile

      Names, contact details and settings stay current without a support ticket.

    • Reset password

      An owner can lock out a departing employee in seconds.

    • Assign conversation

      Hand a chat to the person who can actually close it.

    • Canned responses

      The answers you type twenty times a day, saved once.

    • Internal notes (team-wide)

      Context stays with the customer, not in a side chat nobody can find.

    • SLA policy

      Set the response target, then see who is meeting it and who is not.

    05Every customer, remembered

    A CRM that fills itself from WhatsApp

    Contacts are created and enriched automatically from real conversations — status, tags, source, full timeline. The business owns its customer list instead of it living in one employee's phone, and you can export all of it at any time.

    All 11 capabilities in this section
    • Contact list

      Everyone who ever messaged you, in one place, automatically.

    • Search contacts

      Find a customer by name, number or fragment in a second.

    • Import CSV

      Bring your existing list in on day one instead of starting from zero.

    • Export contacts

      Your data leaves whenever you want it to. No hostage-taking.

    • Lead status (pipeline)

      New, engaged, qualified, customer — the pipeline every owner asks for.

    • Contact tags

      Segment by anything you care about, then broadcast to exactly that.

    • Block contact (from contact profile)

      Block permanently from the record, not just from one chat.

    • Traffic source

      Know which ad or campaign produced each individual customer.

    • Contact activity timeline

      Every message, campaign, payment and tag in date order.

    • Blocked contacts list

      Review and unblock — blocking is reversible and auditable.

    • Contact detail view

      One screen with the person, their history and the next action.

    06Guided journeys

    Bookings, orders and forms inside the chat — no app, no link-out

    Native in-chat forms. The customer never leaves WhatsApp, so nothing is lost at the redirect. And you do not have to build them by hand: describe the journey in one sentence and the AI Flow Generator builds it.

    All 10 capabilities in this section
    • Create WhatsApp Flow

      Multi-screen forms that run inside the chat window itself.

    • Flow visual JSON editor

      Edit screens visually, or drop to the raw definition when you need to.

    • AI-generated flows

      Describe the journey in one sentence; the flow is built for you.

    • Data exchange mode

      Flows that call your system live — real availability, real stock, real prices.

    • Flow CTA button text

      Word the button in your own voice, in Arabic or English.

    • Auto-reply text

      The message that carries the flow is yours to write.

    • Flow chaining

      One completed flow can launch the next — book, then pay, then confirm.

    • Send flow to contact

      Push a booking or order form to any customer on demand.

    • Publish / deprecate

      Retire an old flow safely without breaking conversations already in it.

    • Flow status

      Draft, published and deprecated are visible at a glance.

    07Reach everyone

    Broadcast to the right people, at the right hour, without getting blocked

    Campaigns are a revenue lever, not a send button. The parts that matter most are the ones that stop a business getting its number banned: real targeting, saved segments, a count preview before you send, rate compliance and Meta tier limits.

    All 14 capabilities in this section
    • Standard campaign

      One approved template to a chosen audience, tracked end to end.

    • Catalog campaign

      Send actual products, not a picture of products.

    • Personalized campaign

      Each recipient sees their own name and their own details.

    • Variable mapping

      Map template variables to real contact fields — no mail-merge accidents.

    • Target by lead status

      Message only the qualified, or only the ones who went cold.

    • Target by tag

      Any segment you have tagged is a one-click audience.

    • Target all contacts

      For the announcements that genuinely go to everyone.

    • Saved audiences

      Define a segment once and reuse it every month.

    • Audience count preview

      See exactly how many people will receive it — before, not after.

    • Schedule campaign

      Pick the hour your customers actually read messages.

    • Cancel campaign

      Stop a running send the moment you spot a mistake.

    • Campaign stats

      Sent, delivered, read and replied per campaign.

    • Rate compliance

      Sending is paced to Meta's rules so your number survives the campaign.

    • MM API routing

      Marketing messages routed through the delivery path built for them.

    08Templates & Meta approval

    We handle the paperwork WhatsApp makes you do

    You do not have to learn Meta's rules. The builder validates a template before it is submitted, tracks approval status live, and can import everything already approved on your number.

    All 12 capabilities in this section
    • Create template

      Build a submission-ready template without touching Meta's console.

    • Categories

      Marketing, utility and authentication — picked correctly, so it passes.

    • Header types

      Text, image, video or document headers, each validated for its own rules.

    • Body text

      The message itself, with variables where you need them.

    • Body examples

      The sample values Meta requires — supplied automatically, not forgotten.

    • Footer text

      The small print, opt-out line or brand sign-off.

    • Buttons

      Quick replies and call-to-action buttons that customers actually press.

    • Carousel templates

      Multiple swipeable cards in one message — several offers, one send.

    • Media upload

      Header media is uploaded and handled correctly, which is where most submissions fail.

    • Import from WABA

      Everything already approved on your number appears on day one.

    • Template status

      Pending, approved, rejected — live, not by email guesswork.

    • Template validation

      Caught before submission, not after a rejection you have to wait out.

    09Automations that sell while you sleep

    Set it once. It keeps earning.

    Carts recovered, dead customers woken up, back-in-stock alerts, multi-step nurture with real conditions, and A/B tests judged by statistical significance rather than a hunch. Every item here is recovered revenue.

    All 22 capabilities in this section
    • Abandoned cart recovery

      The customer who nearly bought gets a message, automatically.

    • Back-in-stock alerts

      The people who asked for it are told the moment it returns.

    • Win-back campaign

      Contacts who went quiet are re-engaged on a schedule you set.

    • Win-back preview

      See exactly who will be contacted before a single message goes out.

    • Multi-step sequences

      A real nurture journey, not one blast and silence.

    • Trigger types

      Start a sequence from a tag, a status change, an event or a signup.

    • Step actions

      Send, tag, change status or hand off — each step does real work.

    • Step delays

      Wait hours or days between steps so you never feel like spam.

    • Conditional routing

      If they replied, go one way. If they didn't, go the other.

    • Smart delay

      Send at the hour a human would actually send, not 3am.

    • UTM tracking

      Every link in a sequence carries its own attribution.

    • Enroll contacts

      Add people to a sequence manually or by rule.

    • Instagram drip enrollment

      An Instagram lead can enter the same WhatsApp nurture sequence.

    • Sequence status

      Active, paused or finished — and who is currently inside it.

    • Step reorder

      Rearrange the journey without rebuilding it.

    • Two-variant test

      Two messages, one audience, one honest answer.

    • Configurable split

      Choose the split — 50/50, or a cautious 90/10.

    • Target filter

      Test on a specific segment instead of your whole list.

    • Statistical significance

      The winner is declared by maths, not by whoever shouts loudest.

    • Conclude test

      Close it cleanly and keep the result on record.

    • Winner rollout

      Push the winning variant to everyone in one action.

    • Test history

      Every test you ever ran, so you stop re-learning the same lesson.

    10Get paid in the chat

    From "how much?" to money received, without leaving WhatsApp

    The AI detects purchase intent and drops a real payment link into the conversation; the status flows back automatically. To be plain about it: the money goes into the client's own payment account, which KIRA opens and operates on your behalf. We execute — we never hold your money.

    All 11 capabilities in this section
    • Create Tap invoice

      A real, payable invoice generated from the conversation.

    • Multi-currency

      Charge in the currency your customer actually holds.

    • Send via WhatsApp

      The link lands in the same thread where the sale happened.

    • Send via email

      For the buyer who wants it in writing, to an inbox.

    • Short payment URL

      A clean, short link — nothing that looks like phishing.

    • Invoice tracking

      Open, paid or expired, visible without chasing anyone.

    • Invoice number

      Sequential, referenceable, accountant-friendly.

    • Payment webhook

      Payment confirmation returns to the system by itself.

    • Telegram notification

      The owner knows the second money lands.

    • Payment history

      Every transaction, per customer, on the record.

    • Payment automation

      Intent detected, invoice created, link sent — with no one watching.

    11Your shop inside WhatsApp

    Products, prices and pictures the customer can browse in the chat

    Product cards and scrollable multi-product lists sent straight into the conversation, synced with Meta Commerce Manager, and usable as a campaign type. The same catalog is what feeds abandoned-cart and back-in-stock automations.

    All 9 capabilities in this section
    • Create catalog

      Your product list, owned by you, attached to your number.

    • Add products

      Name, description, price and availability per item.

    • Image upload

      Customers buy what they can see.

    • Sync to Meta

      One catalog, consistent across WhatsApp and Commerce Manager.

    • Link catalog to WABA

      Attach the catalog to the number so products are sendable.

    • Send single product

      Answer "do you have this?" with the actual product card.

    • Send product list

      A scrollable list of several products in one message.

    • Update/delete products

      Sold out means sold out — everywhere, immediately.

    • Catalog campaigns

      Broadcast the products themselves, not a picture of them.

    12Invoices, quotes & proposals

    Branded documents, generated and delivered in a click

    For a service business this alone can justify the licence: send a branded quotation or proposal as a PDF over WhatsApp or email, with your logo on it, and keep the history.

    All 8 capabilities in this section
    • Invoice template

      A clean invoice that looks like your company, not like software.

    • Quotation template

      Quote in minutes while the customer is still in the conversation.

    • Proposal template

      A full proposal document for the deals that need one.

    • Logo upload

      Your brand on every document you send.

    • Send via WhatsApp (documents)

      The PDF arrives in the chat where the deal is happening.

    • Send via email (documents)

      For procurement teams that need it on email.

    • Document history

      Every quote and proposal you ever sent, findable.

    • Live preview

      See exactly what the customer will see before you send.

    13Take the call tooAvailable on request

    WhatsApp calling, answered and transcribed

    Native WhatsApp voice calling, click-to-call from the inbox, transcripts and analytics. To be clear about who answers: humans do, and the business decides who is allowed to call in the first place.

    All 7 capabilities in this section
    • WhatsApp Calling API

      Real voice calls on the same WhatsApp number your customers already message.

    • Initiate outbound call

      Call the customer back from the conversation, in one click.

    • Call settings

      Decide when calling is on and how it behaves.

    • Call transcripts

      What was said, in writing, attached to the customer record.

    • ElevenLabs integration

      High-quality speech where a natural voice matters.

    • Call analytics

      Volume, answer rate and duration alongside your chat numbers.

    • Caller permissions

      You control who can call you and who your team can call.

    14Know what's working

    Every number a business owner actually asks for

    Volume, growth, sentiment, intent, response rate, where every conversation came from, Meta's own conversation cost and messaging tier, satisfaction scores and click tracking on every link you send. This is the line from ad spend to conversations to revenue.

    All 24 capabilities in this section
    • Total contacts

      How big your owned audience actually is, today.

    • Total messages

      The real volume your business is handling.

    • Sentiment breakdown

      How many customers are happy, and how many are not.

    • Intent breakdown

      What people actually message you about, ranked.

    • Traffic source tracking

      Ad, broadcast or organic — for every conversation.

    • Contact growth chart

      Is the list growing, and how fast.

    • Top intents

      The five questions worth building an answer for.

    • Response rate

      The proportion of customers who actually got answered.

    • Contacts by segment

      Your list split by the segments you defined.

    • Meta conversation analytics

      Meta's own conversation counts, in your dashboard.

    • Meta messaging limit

      Know your tier before a campaign hits the ceiling.

    • Dashboard metrics

      The headline numbers on the first screen, always current.

    • Contacts by segment (analytics view)

      The same segments, charted over time.

    • Meta conversation analytics (analytics view)

      Conversation volume trended, not just counted.

    • Meta pricing breakdown

      What Meta charged you, by conversation category.

    • Messaging limit status

      Live headroom before your next broadcast.

    • Per-number filtering

      Multi-brand owners can read one brand at a time.

    • Send CSAT survey

      Ask the customer how it went, automatically.

    • Star ratings

      A number you can hold a team to.

    • 30-day analytics

      A rolling month so trends are visible, not just today.

    • Response list

      Read the individual survey responses, not just the average.

    • Tracked redirect links

      Every link you send can be measured.

    • First-click notification

      Know the moment a specific customer opens your link.

    • Click count tracking

      Which offer got clicked, and how often.

    15Instagram on the same railsBeta — limited availability

    Comments and DMs, automated, in the same inbox

    KiraChats. A comment on a post becomes a DM, becomes a lead, becomes a tracked conversion. Straight answer on availability: this is beta and allowlisted — it is not open self-serve, so the ask here is a waitlist place, not a purchase.

    All 31 capabilities in this section
    • Connect Instagram

      Authorise the account once; DMs and comments arrive from then on.

    • Multiple accounts

      More than one Instagram profile under one login.

    • Ice breakers

      The suggested opening questions new visitors tap.

    • Persistent menu

      A permanent menu in the DM thread so nobody is stuck.

    • Account status

      Connected, expired or needs re-auth — visible, not silent.

    • Create auto-rules

      Comment triggers a DM, without you watching the post.

    • Trigger: specific content

      Automate one campaign post without touching the rest.

    • Trigger: all content

      One rule that covers the whole account.

    • Response: DM Message

      Reply privately to a public comment — the classic conversion move.

    • Response: DM Link

      Deliver the link they asked for, straight to their inbox.

    • Personalization

      Use their handle and name so it does not read like a bot.

    • Blank keyword

      Catch every comment, not only the ones with the magic word.

    • Rule management

      Edit, pause and delete rules as campaigns change.

    • Create DM flows

      Multi-step DM journeys, not a single canned reply.

    • Trigger sources

      Comment, story reply, keyword or ad — all can start a flow.

    • Match types

      Exact, contains or any — you choose how strict it is.

    • First reply message

      The opening line, written by you, not by a template.

    • Step builder

      Build the journey visually, step by step.

    • Step types

      Message, link, delay or condition per step.

    • Flow simulate

      Test the whole journey before a real follower ever sees it.

    • Flow analytics

      Where people drop out, and where they convert.

    • Flow status (Instagram)

      Live, paused or draft, at a glance.

    • Split traffic

      A/B the DM journey itself.

    • Keyword trigger

      The "comment LINK" mechanic, running on its own.

    • Test management

      Run, review and close tests without spreadsheets.

    • Revenue events

      Mark what actually earned money, not just what got a reply.

    • Total events

      The volume of tracked conversions.

    • Total value

      The money attached to those conversions.

    • Unique converters

      People, not clicks.

    • Date range

      Compare this month to last on the same screen.

    • Event list

      The individual conversions, auditable one by one.

    16Content that ships without youPriced add-on

    Social Manager: brief in, approved posts out

    The add-on that turns Lojain from a support tool into a growth department. Your brand guidebook goes in; AI-generated images and captions come out; you approve on your phone and it publishes on schedule — and it learns what you approve. This is a separately priced add-on, never bundled into the licence.

    All 18 capabilities in this section
    • Connect IG + Facebook page

      Publish to both from one place.

    • Upload brand images

      Your real products and real spaces, not stock photography.

    • Image tagging

      Label the library so the right asset is found for the right post.

    • Brand guidebook

      Colours, tone and rules — respected on every generation.

    • Campaign creation

      Group posts into a campaign with one message.

    • AI image generation

      On-brand visuals produced from your guidebook, not generic art.

    • Caption generation

      Captions written in your voice, in Arabic or English.

    • Prompt enhancement

      A rough idea becomes a proper creative brief.

    • Caption rewriting

      Not quite right? Rewrite it without starting over.

    • Post types

      Feed posts, stories and reels each handled properly.

    • Push to client

      The client sees it on their phone, wherever they are.

    • Client approval

      Nothing goes out without a human yes.

    • Regenerate post

      One tap for a different take.

    • Image edit

      Fix the detail instead of rejecting the whole post.

    • Schedule post

      Publish at the hour that performs, not the hour you are free.

    • Publish post

      Straight to the platform, no copy-paste.

    • Approval pattern memory

      It learns what you approve and stops proposing what you reject.

    • Post history

      Everything published, with what it was approved from.

    17One dashboard, many numbers

    Multi-brand, multi-branch, multi-persona

    Each number gets its own persona, its own mode (AI, flow or human only), its own hours and its own ice breakers — all under one login. The licence rule, plainly: one WhatsApp number = one licence.

    All 13 capabilities in this section
    • Multiple WA numbers per tenant

      Every brand or branch on its own number, one login.

    • Per-number response mode

      AI here, humans there — decided per number, not globally.

    • Per-number agent config

      A different persona and knowledge base per brand.

    • Number deactivation

      Retire a number cleanly without losing its history.

    • MM API status per number

      Know which numbers are cleared for marketing sends.

    • WhatsApp numbers

      The full list, their state and their owner in one view.

    • Response mode per number

      AI, flow-only or human-only — switchable at any time.

    • Agent name + language

      Name the agent and set its default language per number.

    • Business hours

      Different hours for different branches, honoured automatically.

    • Conversational automation

      Greetings, away messages and menus, configured per number.

    • Add-ons management

      See what is switched on for this account, and switch it.

    • Social Manager (add-ons panel)

      The content add-on, enabled per account.

    • Other add-ons

      Everything optional lives in one honest list.

    18Live in 48 hours

    Sign up tonight. Answering customers on Thursday.

    Self-serve signup, Meta embedded signup, auto-provisioning, and a test chat before you commit. Trial mechanics, stated honestly: 14 days, AI switched on, no card, and you get warned before it ends.

    All 11 capabilities in this section
    • Self-serve trial signup

      Start without talking to anyone, tonight.

    • Meta Embedded Signup

      Connect your WhatsApp number through Meta's own flow.

    • Auto-provisioning

      The account is built for you, not queued for a human.

    • Trial AI test chat

      Talk to your own agent before you commit anything.

    • Trial upgrade flow

      Convert to a licence without rebuilding a thing.

    • Trial expiry warnings

      You are told before it ends. No silent shut-off.

    • Domain verification

      Prove the business is yours, properly.

    • System announcements

      Product changes reach you in the dashboard, not by rumour.

    • Tenant targeting

      Announcements go to the accounts they actually apply to.

    • Holiday announcements

      Schedule the seasonal notice once.

    • Notification bell

      Nothing important is buried.

    One plan. AI included.

    One plan, one price, wherever you are. Everything above is in it.

    AI included

    Lojain

    500 KWD / year — AI included

    One plan: 500 KWD/year with AI included (BYOK). No tiers, no contact or message limits. Annual billing only, no setup fee.

    • All eighteen systems above — 262 capabilities
    • WhatsApp Business API number
    • AI included, on your own keys (BYOK)
    • No tiers, no per-message fees
    • No contact or message limits
    • One WhatsApp number = one licence
    • Annual only — no setup fee
    Start free trial — 14 days

    No credit card. AI switched on for the full 14 days. Cancel any time — you are warned before it ends.

    Custom / Enterprise

    Talk to us

    Many locations, bespoke integrations, ERP or CRM connections, custom agent training and a named contact.

    • Custom agent training
    • ERP / CRM integration
    • Multi-number management
    • SLA-backed support
    • A named account manager
    Scope it on WhatsApp

    The message is pre-written with what we need to quote you properly.

    Legacy footnote: clients who bought before 1 August 2026 stay on what they bought, including the older Lojain + BrandWallet loyalty bundle. That bundle is not a tier on this page and is not sold as one.

    Founder rate — POS integrations

    Running Foodics, Odoo or Posist? 300 KWD a year.

    The same Lojain licence, at the founder rate, for businesses running one of these platforms — on the condition that the integration is LIVE for your platform. Your POS becomes the source of truth the agent answers from: real products, real prices, real stock.

    300 KWD / year — founder rate

    Odoo

    Live

    Integration live today — products, invoices and orders move both ways.

    20 founder seats

    Claim a Odoo seat

    Foodics

    On request

    Founder seats open. The rate applies once your integration is live.

    20 founder seats

    Claim a Foodics seat

    Posist

    On request

    API verified, partner onboarding required. Founder seats open.

    20 founder seats

    Claim a Posist seat

    Seats are counted per platform and allocated in the order integrations go live. Message us with your platform and we will tell you the number left before you commit to anything. On a different POS? Send us its name — we will say plainly whether it is a connector we already have or a build.

    Why Lojain

    Compared on what the software does, not on where anyone is standing.

    Capability
    Lojain
    Others
    AI included — no higher tier to unlock it
    Meta Solution Provider
    Payment collection inside the chat
    Voice note in, voice note back
    Native WhatsApp calling
    Arabic + English auto-detected per message
    Knowledge base with a hard confidence floor
    No per-message pricing
    CSAT surveys built in
    Claude / MCP control
    Proof

    Real deployments, real screens

    The metric below is from a specific client — a Kuwait F&B brand. That is a fact about them, not a description of who Lojain is for: the same stack runs identically for a business on any continent.

    "WhatsApp wait time went from 4 hours to 12 seconds."

    Deployed in 48 hours. No code changes. Bilingual from day one.

    Do this on your number
    Lojain — response time before and after
    Lojain performance metrics dashboard
    Lojain dashboard
    Lojain dashboard — live conversation intelligence

    What Lojain does not do

    Stated up front so nothing surprises you after you sign. If one of these is a deal-breaker, better we both know today.

    • Monthly billing

      No — annual only

    • Self-serve template creation in the client portal

      Admin-assisted today

    • Video / voice calls outside WhatsApp

      No

    • Email marketing (newsletters)

      No

    • SMS campaigns

      No

    • Twitter / X / TikTok automation

      No

    • LinkedIn automation

      No

    • Multi-language dashboard UI

      Content is bilingual; the dashboard UI is English

    • Native mobile app

      Mobile web dashboard only

    • Shopify integration

      Not deployed

    The five questions before you buy

    Answered here, so you never have to leave this page to find them.

    AI is included — so what does BYOK actually cost me?+

    The licence buys you the AI capability, fully built and running. The model usage itself runs on your own API key, billed to you by the model provider at their published rates — we never mark it up and we never resell it. For a normal support and sales volume this is a small monthly amount next to the licence, and because the key is yours you can see every cent of it. You can start on the trial with AI on and watch your own usage before you commit.

    Start the 14-day trial
    Why annual only? I want to pay monthly.+

    Because a WhatsApp Business number is not a subscription you flip on and off. Getting a number verified, approved and warmed up with Meta is real work with a real lead time, and a number that churns monthly gets throttled. Annual pricing is what keeps there being no setup fee, no per-message fee and no per-contact fee. It is a straight trade and we would rather state it than hide it. The 14-day trial exists so you never have to pay a year to find out.

    Start the 14-day trial
    Who owns the data, and can I take it with me?+

    You do. The contacts, the conversations, the documents you upload and the number itself are yours. Export contacts whenever you want, from inside the dashboard, without asking us. If you ever leave, the WhatsApp number stays yours and moves with you. We do not hold your customer list hostage, and we do not hold your money either — payments settle into your own payment account.

    Start the 14-day trial
    What happens when the AI is not sure?+

    It stops. There is a hard confidence floor on the knowledge search: below it the agent does not answer from imagination, it escalates to a human and flags the conversation. A person can also take over any chat in one tap, which silences the AI on that thread instantly. That is the whole design — an agent that says "let me get someone" is worth more than one that invents a price.

    Start the 14-day trial
    Will it connect to the systems I already run?+

    Odoo is integrated end to end today — products, invoices and orders. Everything else connects through a documented REST API and webhooks, which is how we have connected the systems clients actually run. If you are on Foodics, Odoo or Posist there is a founder rate below for a live integration. If you are on something else, message us with the system name and we will tell you straight whether it is a connector we already have or a build.

    Start the 14-day trial
    48-hour deployment

    Sign up tonight. Answering customers on Thursday.

    Fourteen days, AI switched on, no card. If it does not earn its place in two weeks, you have lost nothing but the fourteen days.