KIRA's Latest Updates: Smarter Inventory, Faster Customer Service

See It. Sell It: Vision-Powered Inventory Matching

Your customers send photos on WhatsApp every day—of products they're looking for, items they spotted elsewhere, or what they want next. KIRA's new vision-match technology turns those photos into instant inventory matches. Using GPT-4o image intelligence, the AI reads product details from any image and automatically finds matching items in your catalog. No more manual searching, no lost sales because a customer's question seemed too vague.

Combined with our new local catalog mirror and background sync, your WhatsApp AI always has your latest inventory on hand—even during peak traffic times.

Smarter Checkout, Smoother Conversations

We've rebuilt how KIRA handles customer chats and payments. Your store now gets a dedicated panel to review and manage conversations right from WhatsApp—no jumping between apps. When a customer replies to a resolved chat, KIRA reopens it intelligently, keeping your team in the loop without creating duplicate conversations. Plus, OTP authentication is now bulletproof: one-time passwords always arrive, and agent-sent messages properly claim conversations across all platforms.

E-Commerce Made Easy: Laravel Integration & Mastercard Offers

If you're running a Laravel-based store, KIRA now plugs in seamlessly with a full API gateway, mock testing, and staff panel access. Your team can send OTP codes and manage customer interactions directly from your app, no extra setup needed.

We've also cloned Mastercard's 20% promotional offer for Qatar-based merchants (MCKIRAQ), so your customers using Mastercard get instant discounts—driving higher conversion and customer loyalty.

Reach More Customers, Everywhere

WhatsApp isn't your only channel anymore. KIRA now reads a full year of Instagram DM history (not just recent messages), so you never miss a lead. Combined with free-text WhatsApp broadcasts powered by Lojain AI, you can now multi-channel market to customers where they already are—without hiring extra staff.

For Kuwait and GCC business owners: These updates mean you're automating the repetitive work—image matching, chat reopening, payment authentication—so your team focuses on closing deals and building relationships. Your WhatsApp AI becomes a real sales channel, not just a customer service tool.

Ready to see it in action? Book a demo with the KIRA team.